Salesforce still sees a place for live customer service agents after massive cuts

Salesforce still sees a place for live customer service agents after massive cuts https://ift.tt/2lbPNV7 Bryan Wassel

The company slashed about 4,000 customer service agents as its use of AI picked up, but CEO Marc Benioff still expects people and AI to work together.

https://ift.tt/yMLSvbj September 09, 2025 at 11:00AM