American Airlines CIO on redefining CX with tech

American Airlines CIO on redefining CX with tech https://ift.tt/4SiJrA6 Kristen Doerer

On a recent podcast, Ganesh Jayaram discussed the carrier’s revamped app and self-service capabilities as it turns to AI to avoid missed connections.

https://ift.tt/0KBs7JN July 02, 2025 at 11:00AM