Customer service teams are behind on AI usage policies

Customer service teams are behind on AI usage policies https://ift.tt/cZrDFu6 Bryan Wassel

Even though the majority want to hand off tasks to AI, the profession as a whole lags when it comes to adoption, a Freshworks survey found.

https://ift.tt/CbBRSa6 December 18, 2024 at 12:00PM